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At IU, how can I move my mail from Cyrus (Webmail) to another email system?

Important: UITS is preparing to retire the Cyrus (Webmail) service, and users can no longer create new Cyrus accounts. Current users are not affected at this time, and will be given at least six months' notice before Cyrus is discontinued. For more information, see About the Cyrus (Webmail) retirement.

On this page:

  • Exporting and Importing as archive
    The most convenient way (in terms of date and hierarchy retention) of transferring your email to another mail system is to use Outlook to create an archive (.pst) of your mail, and then import that into the other mail system; however, the other mail system must then support IMAP protocol. If it does not, you need to use one of the other listed methods.
  • Redirecting a message in Webmail
    Redirecting messages will preserve each message's original date, time, and sender when sending them to your other account.
  • Forwarding a message in Webmail
    Forwarding your messages will apply current date and time stamps to messages you forward, rather than the date and time when messages were originally sent to you. Additionally, forwarded messages will appear to come from you rather than the people who originally sent the messages.
  • Forwarding multiple messages in Webmail

Exporting and Importing as archive

For instructions on exporting and importing personal folder files, refer to How to manage .pst files in Microsoft Outlook.

Redirecting a message in Webmail

  1. Log into Webmail, and open the message you wish to redirect.

  2. Above the message, click Redirect.

  3. In the "To:" field, enter the appropriate address.

    Note: If you're a student trying to redirect mail from Webmail to a third-party account you've set as your preferred email address (e.g., an Imail or Umail account), enter your IU email address.

  4. Click Redirect Message.

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Forwarding a message in Webmail

  1. Log into Webmail, and open the message you wish to forward.

  2. Above the message, click Forward.

  3. In the "To:" field, enter the appropriate address.

    Note: If you're a student trying to forward mail from Webmail to a third-party account that you've set as your preferred email address (e.g., an Imail or Umail account), enter your IU email address.

  4. Click Send Message.

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Forwarding multiple messages in Webmail

Note: Forwarding multiple messages in Webmail will place all the selected messages into a single email message.

  1. Log into Webmail.

  2. In the Inbox, use the checkboxes to select multiple messages to forward.

  3. Above your Inbox messages, click Forward.

    Note: If you receive a pop-up blocker error, make sure you are allowing pop-ups for  webmail.iu.edu . Additionally, you may need to open the Message Composition window by clicking Compose prior to forwarding multiple messages.

    A Message Composition window will appear, with the selected messages in the Attachments area.

  4. In the "To:" field, enter the appropriate address.

    Note: If you're a student trying to forward mail from Webmail to a third-party account that you've set as your preferred email address (e.g., an Imail or Umail account), enter your IU email address.

  5. Click Send Message.

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Last modified on March 05, 2014.

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