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Configuring an email client for Imail or Umail

Important: UITS is preparing to retire the Imail service, and users can no longer create new Imail accounts. Current users are not affected at this time, and will be given at least six months' notice before Imail is discontinued. For more information, see About the Imail retirement.

Both Imail and Umail support connections from email clients using the IMAP protocol. In addition, Imail supports Microsoft Exchange connections when using Outlook. You will need to use your Imail or Umail vendor password (not your IU passphrase) to use an email client. For more, see At IU, how do I set or reset my vendor password for Imail or Umail?

On this page:


Imail

Configuring Imail using Exchange/Outlook

Note: For a video demonstration, see Set Up E-Mail in Outlook 2010 or Outlook 2013.

To configure Outlook for Imail using Exchange, it's best to use the Auto Account Setup wizard instead of manually configuring server settings.

To launch the wizard:

  1. Close Outlook if it is running.

  2. From the Start menu, click Control Panel. Look for the Mail icon. If you do not see it, switch your View by: setting to either Large icons or Small icons to reveal it. Click that icon to launch it.
When the wizard launches, use the following:
  • Your Name: Enter the name you want others to see when you send email from this account.
  • E-mail Address: Use  username@imail.iu.edu  (replace username with your Imail username, which should be the same as your Network ID username).
  • Password: Use your Imail (Microsoft) vendor password (not your Network ID passphrase). If you do not know your Imail vendor password, see At IU, how do I set or reset my vendor password for Imail or Umail?

Note: These instructions presume that you don't already have another Exchange account set up in Outlook. If you do, you'll have to create another profile for Imail. For instructions, see Microsoft's How to create and configure email profiles in Outlook. (To use more than one Outlook profile, you'll need to log out of one to access the other.)

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Configuring Imail using IMAP

To configure your email client for Imail using IMAP, specify the following:

  • Username: Use  username@imail.iu.edu  (replace username with your Imail username, which should be the same as your Network ID username).

  • Password: Use your Imail (Microsoft) vendor password (not your Network ID passphrase). If you do not know your Imail vendor password, see At IU, how do I set or reset my vendor password for Imail or Umail?

  • IMAP server (or Incoming Mail Server): Use pod51000.outlook.com .

  • SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.

  • SMTP server: Use pod51000.outlook.com .

  • TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.

    Note: If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail. If the mail client also does not have SSL as an option, use the following settings to point to the Office 365 servers:

    • IMAP setting:
      • Server name: outlook.office365.com
      • Port: 993
      • Encryption method: SSL
    • SMTP setting:
      • Server name: smtp.office365.com
      • Port: 587
      • Encryption method: TLS

Note: Use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

For complete instructions on configuring supported email clients, see Microsoft's Outlook Web App E-mail Setup.

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Umail

To configure your email client for Umail email using IMAP:

  1. Enable IMAP for your Umail account; for instructions, see How do I enable IMAP for my Umail account?

  2. If you have not already set your Umail vendor password, go to Umail Password Reset to do so.

    Note: You may not set your Umail password to your current Network ID passphrase.

  3. To configure your email client for Umail using IMAP, specify the following:

    • Account Name or User Name: Use  username@umail.iu.edu  (replace username with your Umail username, which should be the same as your Network ID username).
    • Password: Use your vendor (Google) password, not your Network ID passphrase. If you do not know your Google password, see At IU, how do I set or reset my vendor password for Imail or Umail?
    • IMAP server (or Incoming Mail Server): Use  imap.gmail.com .
    • SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.
    • SMTP server: Use  smtp.gmail.com .
    • TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.

      Note: If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail. Also, use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

  4. For additional configuration settings for various clients, see Recommended IMAP client settings in the Gmail Help pages.

If you have difficulties, try the following:

  • In your email client, make sure you entered  @umail.iu.edu  after your username.

  • Ensure that your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.

  • Check whether you can authenticate directly to the Gmail login page using your Google password. If you cannot, try resetting your Google password; see At IU, how do I set or reset my vendor password for Imail or Umail?

  • Try unlocking your account at Umail's unlock CAPTCHA page. When asked for your email address on this page, use  username@umail.iu.edu  where username is your IU username.

  • If you still cannot access your inbox, contact your campus Support Center.

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Last modified on March 28, 2014.

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